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‎04-12-2024 01:15 PM

HP Recommended

I have a document that is formatted for 8.5x14 paper. The M255DW is supposed to be able to print on that paper, but in fact it does not. I can "extend" the length of the paper tray to accept that paper, but then the tray cannot close and the printer does not print.  I can only assume that the product description is wrong(?)_

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2 REPLIES 2

‎04-12-2024 01:58 PM

HP Recommended

Hello @ernietamminga ,
Welcome to the HP Support Community!

@ernietamminga wrote:

I have a document that is formatted for 8.5x14 paper.

This media size is not supported.

@ernietamminga wrote:

... I can only assume that the product description is wrong(?)_

No, the specification is not wrong.
Here is the specification https://support.hp.com/us-en/document/c06509662

 

Kind Regards
Andr-1611

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‎04-12-2024 03:28 PM

HP Recommended

When loaded the tray will extend out the front of the printer around 2 inches. That is normal. You need to ensure that you set the paper type on the printer to Legal size. User guide download here http://h10032.www1.hp.com/ctg/Manual/c06434360.pdf

 

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