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HP Recommended
HP Color LaserJet CM2320fxi MFP
Microsoft Windows 10 (64-bit)

Hi everyone.  I have an HP Color LaserJet CM2320fxi MFP and it has been a beast of a printer for years.

 

Today I printed several documents and then on my next print the printer got stuck in a loop.  Here is what happens:

  • I click print on my program and send the document to the printer
  • The printer then starts the print process, I can hear the gears turning and things spinning up just like normal
  • Then after about 5 seconds the process stops and then about half a second later starts over again
  • This continues to happen, starts to spin - stops - starts over, in an endless loop until I hold the cancel button or turn the printer off.

Here is what I have tried so far:

  • Ran HP Printer Doctor - it said everything was fine and then when printing the test page it failed to print (cycle above)
  • Unplugged the printer and plugged it back in
  • Made sure the print cue was clear
  • Used different paper trays.  My default is Tray 3 but emptied it and put paper in Tray 2.  Then emptied both 2 and 3 and put paper in Tray 1.  In all three cases the same thing kept happening
  • Opened the back door and looked for broken parts or stuck paper and saw nothing
  • Opened the toner tray and took all the colors out, made sure they were not stuck or broken or jammed

Any other ideas or suggestions?

Thanks

1 REPLY 1
HP Recommended

Does it copy, does it print from the printers reports menu?




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