Constant false paper jams 4650

[babs58]

Have uninstalled and reinstalled HP Smart App on Desktop HP Envy computer. Printer constantly gives "Paper Jam" report when not jammed. Prints fine directly from printer and prints fine using HP Smart App on Android phone. But will not print anything from the computer!!! Just started doing this. What is going on???

[KrazyToad]

@babs58

Welcome to HP Support Community

I would like to help

Please uninstall the printer driver from root level and download the full feature software

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’

6.) Open up the run command with the “Windows key + R” key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the “Drivers” tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.) Restart the computer and download the full feature software Link: https://ftp.hp.com/pub/softlib/software13/COL61230/mp-147816-1/OJ4650_Full_WebPack_40.11.1122_1.exe and follow the onscreen instructions

Thank you

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