Correct error message

[nanji1]

New printer shows “out of paper” when tray is fully loaded. Paper guides are in correct position. There is not paper jam 

[Max3Aj]

Hi @nanji1, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
The "Out of Paper" error on your HP ENVY Inspire 7255e despite a fully loaded tray can be caused by several factors. Try the following troubleshooting steps:

1. Check Paper Condition & Loading

• Use fresh paper: Ensure the paper is dry, flat, and not curled or wrinkled.
• Fan the stack: Separate sheets slightly to prevent sticking.
• Load correctly: Ensure paper is aligned and not overloaded.
• Adjust the guides: Slide them snugly against the paper without bending it.

2. Reset the Printer

• Turn off the printer and unplug it from power.
• Wait 60 seconds, then plug it back in.
• Turn it back on and retry printing.

3. Clean the Paper Feed Rollers

• Remove the paper.
• Open the input tray and locate the rubber feed rollers.
• Use a lint-free cloth lightly dampened with distilled water to clean them.
• Allow them to dry completely before reloading paper.

4. Update Printer Firmware

• Open the HP Smart app on your iPhone.
• Go to Printer Settings → Advanced Settings → Printer Maintenance.
• Check for and install any firmware updates.

5. Run Printer Troubleshooter

• Open HP Smart App on your iPhone.
• Select Printer Status and look for troubleshooting options.

6. Perform a Hard Reset

• With the printer on, unplug the power cord from both the printer and the wall.
• Wait 2–3 minutes.
• Plug it back in and power it on.

7. Try a Different Paper Type

• Some printers are sensitive to certain paper types.
• Use HP-recommended plain paper (Letter/A4, 20 lb/75 gsm).

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

Max3Aj

HP Support