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Deskjet 3755 - 100 lb cardstock won't print

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HP Deskjet 3755
Microsoft Windows 10 (32-bit)

I have 6x9 postcards from Vistaprint, premium card stock w/ a s weight of 100 lb. (?) Won't feed through and I get an error message. I don't see the ability to change any settings for thickness. Advice?

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@swolfie1 

 

Printer Specifications for HP DeskJet 3700 Printers

 

The printer can presumably handle this card weight - it is very near the limit so "should do" and "will do" might collide.

 

The printer can handle custom paper sizes - you might have to create a custom paper form if the paper size is not included in the standard paper sizes list.

 

HP Document:

HP Printers - Creating Custom Paper Sizes

 

If you have not done so, particularly if you expect to print from (for example) Office Word,

Install the Full Feature Software for the printer:

HP DeskJet and Ink Advantage 3700 All-in-One Print and Scan Driver and Accessories 

After the software is fully installed, Restart the computer and log in.

 

 

Settings - Telling the printer what you want / need / will do...

 

When you change the Media (paper), you must usually tell the printer what is going on.

 

Load the paper according to the instructions in the manual

User Guide

Pages 10-13

 

Next, find a way to tell the printer about the paper and how it will be used...

 

Check / Adjust / Retain the Paper at the Printer Display Panel

 

Note:  This option is not applicable to printers that lack a printer display panel.

 

Open Printer Tray,

If you have not yet done so, add desired paper type

Wait a couple of seconds…

Close Tray

IF applicable for your printer:

Look for a message on the Printer Control / Display Panel,

Click Modify (wording varies), set the paper size and type, Click OK

 

NOTE:  If the size of the Paper Size is not in the Drop-down menu, Select Custom (likely the last selection in the list)

 

And / Or

Embedded Web Server (EWS)

 

 Note:  This option is not applicable to printers connected via a USB printer cable (no network connection).

 

If the printer is on the network,

If the EWS feature is supported on your printer,

Use the Embedded Web Server (EWS) to view / configure your printer.

NOTE:  Laser printer options in EWS are very different from those offered in InkJet Printers.

 

Open your favorite browser > type / enter Printer IP address into URL / Address bar

Tab Settings > Preferences > Tray and Paper Management

If applicable, check the Advanced section (at the bottom of the Tray and Paper Management menu)

Click Apply to save changes

 

NOTE:  If the size of the Paper Size is not in the Drop-down menu, Select Custom (likely the last selection in the list)

 

NOTE:  EWS is also available in HP Smart

 

Set the Preferences - Windows

 

NOTE:  Ignore this section when not relevant (for example, creating envelopes or labels in Word)

 

  1. Check / enable the printer as the “Default Printer”

 

Settings > Devices > Printers and scanners

UNCHECK (clear box) Let Windows manage my default printer

Select (Left-Click) your printer from the list of printers > Manage > Set as Default

 

 

  1. Select and adjust settings in each category for the Media (kind of paper), source (tray), and paper size.

 

Settings > Devices > Printers and scanners

Left-Click on (your) Printer > Manage > Printing Preferences

 

Next

Tab Printing Shortcuts > Click / Highlight your preferred shortcut > Click Apply > Click OK to exit

 

NOTE - Make changes to a Shortcut

  • Select a shortcut and adjust the settings for paper, source (tray), other settings / Tabs
  • Scan Menu for HP Scan >>  If there is a More > section, check / adjust settings in the sub-sections > Click OK to save sub-menu changes
  • If supported, save the edited shortcut or use “Save As” or “Create Custom Shortcut” to save as a new / different file name
  • Click OK to save the setup

 

General Example - Preferences > Shortcuts > Media type

The point is to select the closest Media (type of paper) that you can find.

NOTE:  Most printers cannot be fooled by selecting "photo paper" when you are not actually using photo paper...

 

9025_Printing_Preferences_Media_Types_29025_Printing_Preferences_Media_Types_2

 

 

====================================================================

What else?

Where you look for the settings depends one the software you are using.

 

General Example - HP Smart (Windows) - Print PDF

HP_Smart_W10_PDF_Print_2HP_Smart_W10_PDF_Print_2

 

 

General Example - Printing from Word - "Printer Properties"

Word_Test_3X5_card_1AWord_Test_3X5_card_1A

 

References / Resources

 

HP Smart for Windows

 

HP Smart is an application available in the Microsoft Store

 

Learn how to use HP Smart on your Windows 10 computer.

Open the Software and Drivers Support Website for your printer > Check the Box Get the App

OR

HP Printers - Using the HP Smart App (Windows 10)

NOTES: 

  • Website includes the HP Smart software for Windows and Mobile devices, plus an FAQ section to assist with questions / issues
  • Latest versions of HP Smart require that you be signed into the application

 

Printer  Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, User Guides / Manuals, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP DeskJet 3755 All-in-One Printer 

 

Thank you for participating in our HP Community.

We are a volunteer community workforce dedicated to supporting HP technology

Click Thumbs Up to say Thank You for the help.

If the answer helped resolve your issue, Click "Accept as Solution" .

 

 

Dragon-Fur

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