Deskjet 3760 of a friend produces an additional page with technical Printer Information everytime.

[Digidorus]

Everytime my friend (old lady) gives a printcommand (eg from within her mail-app) and additional page with technical Printer Information is printed in addition. 

She has no knowledge about wrong use and I can't find any setting within Windows or on the printer itself that may cause this additional page. 
Seems an ugly bug to mee, so thanks for any help. 

PS: the printer is directly connected to her laptop with up-to-date Windows-11 and HP Smart app. No connection to wifi, thus no automatic frimware update since purchase have taken place. But if necessary I can establish a temporary wifi-connection. 

[Irwin6 · Accepted solution]

Hi @Digidorus,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with your Printer that prints an extra information page.

A) Please follow the steps below to perform a power drain.

1) Take out the cartridges

2) Unplug the power cord from the printer & wall.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.

5) Insert the cartridges back into the printer.

Remove the cartridges > Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Insert the cartridges

B) Kindly refer to the steps on this link to update the printer firmware and let me know if that resolves the issue.

C) If the issue still persists, uninstall the printer software by following the steps from this link and restart the devices.

D)  Install the printer software by clicking on the link again and let me know if that resolves the issue.

Note: Enable Bluetooth for an HP Smart app setup: Enable Bluetooth on your computer or mobile device so that HP Smart can detect the printer during the setup.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a good day

Irwin6

HP Support

[Digidorus]

Thanks a lot Irwin, that has helped. 

But it seems to be enough to take-out the powerplug for a while and then plug-in again and press the power-on switch. 

I don't see the logic of taking-out the cartridges etc. 

Have a good weekend / Rinus / The Netherlands

PS: the user has a simple usb-connection to her laptop and has no need for a connection to her network. 

Thus any firmware-updates never have got a chance to complete. And it impossible for me to test all pitfalls at her home, because her printer plays a marginal role in her life.