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- HP Community
- Printers
- Printer Paper Jams & Feed Issues
- Deskjet Pro 9015 - can't lock into 8.5x11 paper size
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04-02-2024 07:52 PM
Operating System: Microsoft Windows 11
We have a Deskjet Pro 9015 and we can't lock the paper tray to the correct size for 8.5x11 paper. It locks for 8.5x14 and for envelopes, but not the most standard size of paper in the US. I saw a response from HP about software and drivers. This is a simple, mechanical hardware problem that it seems like many people with the 9015 are having - it appears to be a defective tray. Can someone from HP escalation support look at this and help us all fix it?
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