Dispose of old printer

[SkipPress]

Print will only grab one sheet at a time to print. I tried cleaing rollers, didnt change. Does HP have a way to return this printer and unused cartridges? I want to buy a new printer, probably NOT HP and NOT subscription ink. 

[zoey7886]

@SkipPress, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding HP OfficeJet 3830 All-in-One Printer Paper Feed Issues! 

We're thrilled to have the opportunity to assist you and provide a solution.  

If your HP OfficeJet 3830 All-in-One Printer is grabbing only one sheet at a time and you have already tried cleaning the rollers, consider the following troubleshooting steps:

1. Check Paper Condition and Type

• Ensure the paper is in good condition, dry, and not too thick.
• Use paper recommended by HP (such as HP Photo Papers or HP Matte Brochure Paper).
• Avoid using glossy or specialty papers that may cause feeding issues.

2. Adjust Paper Settings

• Ensure that the paper settings in the printer software match the loaded paper (size and type).
• For macOS 12.0 Monterey, go to System Preferences > Printers & Scanners and select your printer, then adjust the settings accordingly.

3. Re-align the Paper

• Remove the paper from the input tray and re-align it.
• Ensure there are no curled or folded edges.
• Load a small stack of paper (10-15 sheets) to improve feeding consistency.

4. Update Printer Firmware and Drivers

• Ensure your printer firmware is up to date.
• Download and install the latest drivers for macOS 12.0 Monterey from the HP support website.

5. Resetting the Printer

• Turn off the printer and unplug it for a few minutes.
• Plug it back in and turn it on.
• Check if this resolves the issue.

6. Printer Maintenance

• Perform a cleaning cycle from the printer's maintenance menu.
• Check for any debris or jams inside the printer.  

Hope this helps! 

Take care, and have an amazing day!  

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Regards,