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‎11-14-2024 08:07 AM

HP Recommended
Product: HP OfficeJet Pro 9019/Premier All-in-One Printer

HP Office Jet Pro 9010 all in one printer

Document feed jam - ADF error

There is no paper in the ADF, I have cleaned the rollers sensors but the error message persists.

Any help would be greatly appreciated as we cannot print or scan at the moment

Category:
1 REPLY 1

‎11-15-2024 11:17 AM

HP Recommended

Hi @Viv65 

 

Welcome to the HP support community.
 

I understand you're experiencing an issue with your HP printer, and I apologize for any inconvenience this may have caused. I'm here to help you today.

 

Please try these documents.

 

HP OfficeJet Pro 9010, 9020 printers - Paper Jam error

 

HP printers - Automatic document feeder does not pick paper or feeds too many sheets

 

I hope this helps! Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.
 

-Regards
Raj-HP Support
 

Raj2111
I am an HP Employee

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