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Does not print on both side with 8.5 x 14

HP Recommended
Office jet pro 9025
macOS 10.15 Catalina

Hi, I just bought a Office Jet Pro 9025 and it seem it doesn't print both side on 8.5 x 14 sheet.  Just on 8.5 x 11 is ok.

I try both tray and no good.  I have contact HP and they're telling me that the 9025 does not print on both side with 8.5 x 14 !!

Can this be true ?

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Looks to be true.

Nothing in the documentation contradicts what you were told.


Standard Media Sizes (duplex, Imperial)Letter; executive; Not supported for borderless photo
Standard Media Sizes (duplex, metric)A4; B5; Not supported for borderless photo


How-to document:

How to Print on Both Sides of the Paper (Windows) (Duplexing)



Printer  Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP OfficeJet Pro 9025 All-in-One Printer 


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