E3 error on display in printer

[Ab7017]

Problem is e3 error shown in printer's display

[Hawks_Eye]

Hi @Ab7017 

Welcome to the HP Support Community! 

Thanks for posting your query! We're here to help you get back up and running.

The E3 error on HP printers typically indicates a paper jam or an issue with the paper feed system. 

Here's how you can troubleshoot and resolve it:

1. Check for Paper Jams

• Open all accessible areas of the printer:
  • Inspect the input and output trays, as well as the inside of the printer.
  • Carefully remove any stuck paper or small debris that might be causing the jam.
  • Ensure no tiny pieces of paper are left behind, especially near rollers.

2. Clean the Paper Feed Rollers

• Turn off the printer and unplug it.
• Locate the rollers (usually in the input tray or near the paper path).
• Use a lint-free cloth dampened with distilled water or isopropyl alcohol to gently clean the rollers.
• Let them dry completely before plugging the printer back in.

3. Reload Paper Properly

• Remove all paper from the input tray and check if the paper is bent, curled, or damp.
• Use fresh, high-quality paper and ensure it is aligned properly in the tray.
• Adjust the paper guides to securely hold the paper without it being too tight.

4. Reset the Printer

• Turn off the printer, unplug it from the power source, and wait for at least 60 seconds.
• Plug it back in and power it on to see if the error clears.

5. Check for Obstructions in the ADF (if applicable)

• If your printer has an Automatic Document Feeder (ADF), open the cover and inspect it for stuck paper or debris.
• Clean the ADF rollers using a lint-free cloth if necessary.

6. Update Firmware

• Visit the HP Support website to check for the latest firmware updates for your printer model. Follow the instructions to install the update.

7. Perform a Hard Reset

• If the error persists, you might need to perform a hard reset:
  • Unplug the printer.
  • Press and hold the Power button for 30 seconds.
  • Plug it back in and restart.

If this solution hits the spot, please come back and click "Accepted Solution" to help others find the answer. And if you'd like to say thanks, select "Yes" on the bottom left of the public post, as that would make our day! 

Take care, and have an amazing day!

Regards, 

Hawks_Eye