E4 error and no paper jam

[JMC87]

I had a paper jam in my printer and successfully removed it (as far as I can see) I have tried all the trouble shooting efforts but to no avail. Its keeps coming up with an e4 error. Is this something that can be easily fixed?

[sandytechy20]

@JMC87

Welcome to the HP support community.

I understand that you are getting paper jam errors, I am glad to assist you.

Automatically clear the jam

Press the Cancel button  to try and automatically clear the paper jam.

Update the printer firmware to install the latest updates

Here are the steps:- click here

Reset the printer

Sometimes a paper jam error persists even though there is no jammed paper (false paper jam). Reset the printer, which might clear a false paper jam error, and then try to print again.

1. With the printer turned on, disconnect the power cord from the printer.

2. Unplug the power cord from the power source.

3. Wait 60 seconds.

4. Reconnect the power cord to a wall outlet and to the printer.

   NOTE: 

   HP recommends plugging the printer directly into a wall outlet.

On the HP Smart app notification page, click OK to clear the error, and then send a print job.

Refer to steps 2 and 3 in this HP document for more assistance:- Click here

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.