E4 error on HP 2710e

[Jaylou64]

I have a E4 error code.
There is no paper jam and I have new original ink cartridges installed.
Tried everything suggested to clear the problem. 
please help. 
Thank you 

[A_Gayathri]

Hi @Jaylou64 ,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are getting an E4 error on an HP DeskJet 2710e typically indicates a problem with the paper feed or an issue with the cartridges. Since you’ve already checked for paper jams and installed new ink cartridges, here are a few additional troubleshooting steps to try:

Check the Paper Path:

• Open all access doors and check for any small pieces of paper or foreign objects that might be causing the error.
• Ensure that the paper tray is properly aligned and that paper is loaded correctly, with the guides adjusted to the paper size.

Check the Cartridges:

• Remove the ink cartridges and inspect the cartridge slots for any obstructions or debris.
• Reinstall the cartridges, ensuring they click into place firmly.

Reset the Printer:

• Turn off the printer and unplug it from the power source.
• Wait for about 60 seconds, then plug it back in and turn it on. This can sometimes clear error codes.

Clean the Paper Feed Rollers:

• Use a lint-free cloth slightly moistened with water to clean the paper feed rollers.
• Gently rotate the rollers with your fingers while cleaning to remove any dust or debris.

Check for Firmware Updates: Update the firmware on an HP printer

• Make sure your printer’s firmware is up to date. Sometimes, a firmware update can resolve error codes.

Refer to this document: HP DeskJet 2710e All-in-One Printer User manual 

HP DeskJet Printers - E4 (Paper jam) error

I hope this helps. 

Take care and have a good day.

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