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jam in printer

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Hey @HJS25  🙂

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Welcome to the HP Community Forum.


Update > Add information for printer model.


@HJS25 wrote:

Product:    HP OfficeJet Pro 8210 Printer series

Operating System: Unknown


jam in printer


Known Solutions, presented in the order to be completed / considered:

'Paper Jam' Error



 User Guide

Paper Jam > Page 54

Envelopes: 75 to 90 g/m2 (20 to 24 lb)

Load Envelopes > Starting on Page 13


Example - Word > Mailings > Envelopes



Example - Retain / Adjust / Check Paper Size & Type - Tray and Paper Management



Might be the fault of the envelope:

  • Loaded incorrectly
  • Loaded in the wrong tray
  • Wrong type of paper:  too thick, not white or cream, scalloped, other oddities  -- "not plain white envelope" in a supported size / type
  • Wrong settings in the job setup
  • Printer is not aware of the paper size and type loaded in the tray - Tray and Paper Management




HP Printer Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

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HP OfficeJet Pro 8210 Printer series

Enter the device type and model name of your HP device


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