• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Locked

‎03-11-2022 07:43 AM

HP Recommended
Product: HP ENVY Photo 6230 All-in-One Printer

Top come off print tray. Any utube video on how to fix?

 

Category:
3 REPLIES 3

‎03-14-2022 01:56 PM

HP Recommended

Hi @GramMary,

 

Welcome to the HP Support Community

 

I'd like to help!

 

Could you share an image of the printer?

 

Let me know!

Was this reply helpful? Yes No

‎03-15-2022 05:41 AM

HP Recommended

Herewith image.

Thanks.

20220315_113526[1].jpg

Was this reply helpful? Yes No

‎03-16-2022 05:10 PM

HP Recommended

This looks like a hardware issue, 

  • I've sent you a private message with further instructions to get this issue sorted.
  • In order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link:  https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Let me know how it goes.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.