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‎03-11-2022 07:43 AM

HP Recommended
Product: HP ENVY Photo 6230 All-in-One Printer

Top come off print tray. Any utube video on how to fix?

 

Category:
3 REPLIES 3

‎03-14-2022 01:56 PM

HP Recommended

Hi @GramMary,

 

Welcome to the HP Support Community

 

I'd like to help!

 

Could you share an image of the printer?

 

Let me know!

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‎03-15-2022 05:41 AM

HP Recommended

Herewith image.

Thanks.

20220315_113526[1].jpg

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‎03-16-2022 05:10 PM

HP Recommended

This looks like a hardware issue, 

  • I've sent you a private message with further instructions to get this issue sorted.
  • In order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link:  https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Let me know how it goes.

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