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- HP Community
- Printers
- Printer Paper Jams & Feed Issues
- Envy 6455e won't feed cardstock

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01-29-2024 11:36 AM
HP 6455e is not feeding cardstock through. Description said it would which is why I bought it.
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Accepted Solutions
01-29-2024 12:24 PM
https://support.hp.com/us-en/document/c07062170
Letter: 16 to 24 lb;
HP envelopes: 20 to 24 lb;
HP cards: up to 53 lb;
HP 4 x 6 inch photo paper: up to 80 lb
01-29-2024 12:24 PM
https://support.hp.com/us-en/document/c07062170
Letter: 16 to 24 lb;
HP envelopes: 20 to 24 lb;
HP cards: up to 53 lb;
HP 4 x 6 inch photo paper: up to 80 lb
01-29-2024 01:48 PM
I have a different HP printer (HP OfficeJet Pro 6830), and I can print on cardstock. It has to be the right weight; I have some 110lb cardstock that has been working. I've tried heavier cardstock that definitely doesn't work. The 110lb cardstock, however, sometimes experiences document feeding issues, where I have to run it a few times to get it lined up on the sheet correctly (it sometimes starts printing halfway through the paper and the remainder of the print ends up on the roller, I assume). In addition, only put 1 sheet of cardstock in the paper tray at once, and use the settings on the printer touchscreen to change the paper type - I choose "brochure matte." If you don't have a touch screen on your model of printer, there are usually settings once you open the print dialog box on your computer, to set the paper type. (Then remember to set it back afterwards, otherwise the feeder might pick up several sheets of regular paper at once.) Good luck!