Envy Inspire not recognising photo paper is in stalled

[G-Jacqui]

printer keep asking me to load 5 x 7 photo paper which is in place already x 

[Rainbow23]

Hi @G-Jacqui,

Welcome to HP Support Community. 
Thank you for posting your query, I will be glad to help you.

I see that you are facing issues with your HP Envy Inspire 7720e paper wherein the 5 x 7 photo paper is not detected.

Please follow the steps below to perform a reset on the unit:

1. With the printer turned on, disconnect the power cord from the rear of the printer.
2. Unplug the power cord from the wall outlet.
3. Wait at least 60 seconds.
4. Plug the power cord back into the wall outlet.
NOTE: HP recommends connecting the printer power cord directly to the wall outlet.
5. Reconnect the power cord to the rear of the printer.
6. Turn on the printer and try printing.

You may also try changing the print settings to Everyday photo paper.

You may also refer to the steps in this document.

Let me know if this works and have a good day.

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