Solved: Envy Pro 6400 having problems with feeding Epson Archival Ma... - HP Support Community

RowanK · ‎04-29-2021

Paper gets stuck in spooler, but printer keeps trying to print on nothing.

ShlomiL · ‎04-29-2021

Hi,

The paper is not supported by your printer and therefore this behavior.

First, the paper is only intended to be used with pigment based ink system (4 individual ink cartridges), while your printer uses a Dye-based color ink so the paper is not compatible intended for such a printer:

Spoiler

This matte 189 g/m² paper-based medium is exclusively used with pigment ink. With the current silver-halogenide system, users could not print out matte pictures unless they subjected them to a complicated procedure. This paper is not the only solution for this complex procedure; however, it is attractive for many professional users that have been waiting for such a type of paper for a long time.

https://www.epson.eu/products/consumables/paper/archival-matte-paper-a4-50-sheets-c13s041342?search=...

This matte 189 g/m² paper-based medium is exclusively used with pigment ink. With the current silver-halogenide system, users could not print out matte pictures unless they subjected them to a complicated procedure. This paper is not the only solution for this complex procedure; however, it is attractive for many professional users that have been waiting for such a type of paper for a long time.https://www.epson.eu/products/consumables/paper/archival-matte-paper-a4-50-sheets-c13s041342?search=Archival%20Matte%20Paper#details

Also, your printer supports 220 to 300 GSM Photo Paper with Matte or Glossy finishing, not any other Matte finished paper, 189GSM is not within the range supported by your printer:

https://store.hp.com/UKStore/Merch/Product.aspx?id=5SE48B&opt=BHC&sel=DEF

Regards,

Shlomi

Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

ShlomiL · ‎04-29-2021

Hi,

The paper is not supported by your printer and therefore this behavior.

First, the paper is only intended to be used with pigment based ink system (4 individual ink cartridges), while your printer uses a Dye-based color ink so the paper is not compatible intended for such a printer:

Spoiler

This matte 189 g/m² paper-based medium is exclusively used with pigment ink. With the current silver-halogenide system, users could not print out matte pictures unless they subjected them to a complicated procedure. This paper is not the only solution for this complex procedure; however, it is attractive for many professional users that have been waiting for such a type of paper for a long time.

https://www.epson.eu/products/consumables/paper/archival-matte-paper-a4-50-sheets-c13s041342?search=...

This matte 189 g/m² paper-based medium is exclusively used with pigment ink. With the current silver-halogenide system, users could not print out matte pictures unless they subjected them to a complicated procedure. This paper is not the only solution for this complex procedure; however, it is attractive for many professional users that have been waiting for such a type of paper for a long time.https://www.epson.eu/products/consumables/paper/archival-matte-paper-a4-50-sheets-c13s041342?search=Archival%20Matte%20Paper#details

Also, your printer supports 220 to 300 GSM Photo Paper with Matte or Glossy finishing, not any other Matte finished paper, 189GSM is not within the range supported by your printer:

https://store.hp.com/UKStore/Merch/Product.aspx?id=5SE48B&opt=BHC&sel=DEF

Regards,

Shlomi

Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

Envy Pro 6400 having problems with feeding Epson Archival Matte Paper

Create an account on the HP Community to personalize your profile and ask a question