Envy Pro 6455 random noise

[Rin2020]

I have an Envy Pro 6455 that will randomly make strange noises.  It initially sounds like it's starting a print job (when there isn't one) but will just cycle the carriage repeatedly.   It happens at the same time of day for 3-5 days in a row.  I  have tried multiple things including: removing/replacing ink cartridges, no paper jams,  and  unplugging  it for as long as 24 hours, plugged it back in and then at the same time of day it will start its cycle.  It's been several months since it did this last so I thought perhaps it was doing some sort of update behind the scenes but then lo and behold it started again about a week and a half ago.   This event can go on for several days and then it just gets quiet for a period of time.  I have never seen an error code or had any notification in the app.   The printer is never moved or never unplugged except when it does this and I can't stand to listen to it.   Anyone else have this happen?   

[Raj_05]

Hi @Rin2020,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like you're experiencing an unusual issue with your printer. While it's not a common problem, it's not unheard of either. Here are a few troubleshooting steps you can try to resolve the issue.

• Firmware Update: Check if there's a firmware update available for your Envy Pro 6455 printer. Sometimes, firmware updates can address strange behaviors or bugs in the system.
• Factory Reset: Perform a factory reset on your printer. This will reset all settings to their default values and may help resolve any software-related issues causing the strange noises.
• Check Power Source: Ensure that the printer is connected to a stable power source. Fluctuations in power can sometimes cause devices to behave erratically.
• Environment: Check the environment around the printer. Make sure it's placed on a stable surface and away from any sources of interference, such as other electronic devices or direct sunlight.

Since this issue seems to occur at the same time of day for several days in a row, it's possible that there's some kind of scheduling or automated task causing the printer to behave this way. Checking for firmware updates and performing a factory reset can help rule out any software-related issues.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support 

[Rin2020]

Thank you for your help.  The next time it starts this I'll try the factory reset.  

[Raj_05 · Accepted solution]

Hi @Rin2020,

Thank you for your response, 

Is there anything else that I can help you with today?
 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support