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‎12-30-2021 12:32 AM

HP Recommended
Product: Envy pro 6458
Operating System: Microsoft Windows 10 (32-bit)

My ENVY pro 6458 all in one printer will print just fine when I make a photo-copy but shows E1 code when I try to print from my laptop.  When I press the red X cancel button it spits out a blank sheet.  I'm using regular letter paper and that is what the printer is set for, I am trying to print an xcel spreadsheet if that makes any difference.

Thanks

1 REPLY 1

‎01-06-2022 10:39 AM

HP Recommended

@apb75

 

Welcome to the HP Support Community.

 

Do check the E1 error code details in this document: https://support.hp.com/us-en/product/hp-envy-pro-6400-all-in-one-printer-series/29256678/model/33518...

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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