Envy6400e won’t feed paper without jamming

[Lmayhew876]

Hi all! I have a HP Envy 6400e all-in-one printer that paper jams every time I try to print. When the paper jams, it gives an amber light and “E4” message on the printer. I have cleaned all to rollers per HP instructions, I’ve switched the paper, I’ve tried one piece of paper at a time. Ugh. It seems like the left-side rollers aren’t feeding the paper because every time it rip/crinkles the paper on the right side. The printer is out of warranty since May. Does anyone have any advice/suggestion on how to resolve?

[sandytechy20]

@Lmayhew876

Welcome to the HP support community.

I understand that you are getting E4 error, I am glad to assist you.

Reset the printer

Reset the printer to recover from printer errors or failures.

• With the printer turned on, disconnect the power cord from the printer.
• Unplug the power cord from the power source.
• Wait 60 seconds.
• Reconnect the power cord to a wall outlet and to the printer.
• NOTE: HP recommends plugging the printer directly into a wall outlet.
• Turn on the printer to complete the reset.

Update the printer firmware to install the latest updates

Here are the steps:- Click here

Refer to this HP document for further assistance:- Click here

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.