Error 4 paper jam but the printhead is stuck on the left side.

[PatMossman]

The error is 4 paper jam.  I have checked all areas and can not see any paper inside the printer.  The printer head is stuck on the left side and does not move.   I cannot print. 

[Betty0610]

@PatMossman

Welcome to the HP Support Community.

Since the carriage is stuck, try the steps from here: https://support.hp.com/us-en/product/hp-smart-tank-plus-550-wireless-all-in-one-series/18695928/mode...

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[Church-NYC]

Thank you for your reply. I've checked all possible places but there is no paper jam. The cartridges will not move to either side so I assume there's another problem.

[Betty0610]

@Church-NYC

Welcome to the HP Support Community.

Which Printer do you have?

Let us know 🙂

Thanks!

[Church-NYC]

Hi Betty, My printer is a HP Laserjet Pro 6978. I talked to HP Tech Support this morning and w'eve tried every possible solution without success-it appears to be a hardware problem that can't be fixed so unfortunately I need to buy a new printer. Thanks anyway. 

[Betty0610]

@Church-NYC

I understand.

Do get back to us in the future for further assistance.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a nice day and stay safe!:)