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‎11-24-2021 11:18 PM

HP Recommended
Product: HP Smart Tank 551 series
Operating System: Microsoft Windows 11

The error is 4 paper jam.  I have checked all areas and can not see any paper inside the printer.  The printer head is stuck on the left side and does not move.   I cannot print. 

4 people had the same question
5 REPLIES 5

‎11-28-2021 03:05 PM

HP Recommended

@PatMossman

 

Welcome to the HP Support Community.

 

Since the carriage is stuck, try the steps from here: https://support.hp.com/us-en/product/hp-smart-tank-plus-550-wireless-all-in-one-series/18695928/mode...

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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‎11-28-2021 06:07 PM

HP Recommended

Thank you for your reply. I've checked all possible places but there is no paper jam. The cartridges will not move to either side so I assume there's another problem.

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‎11-29-2021 02:13 PM

HP Recommended

@Church-NYC

 

Welcome to the HP Support Community.

 

Which Printer do you have?

 

Let us know 🙂

 

Thanks!


I am an HP Employee

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‎11-29-2021 02:57 PM

HP Recommended

Hi Betty, My printer is a HP Laserjet Pro 6978. I talked to HP Tech Support this morning and w'eve tried every possible solution without success-it appears to be a hardware problem that can't be fixed so unfortunately I need to buy a new printer. Thanks anyway. 

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‎12-02-2021 02:01 PM

HP Recommended

@Church-NYC

 

I understand.

 

Do get back to us in the future for further assistance.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a nice day and stay safe!:)


I am an HP Employee

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