Error Message: Paper is jammed in the printer. Clear the jam and touch OK.

[Nkrobin]

I am getting a message on my printer screen telling me that I have a paper jam and to clear it.  I have turned off the printer, unplugged it; ergo resetting it. I have searched the printer EVERYWHERE trying to find the jam and ALL of the passages are clear.  I don't even have a printer job in the queue, but it mentions that I need to clear a paper jam.  Could there be something wrong with the printer mechanism?  Who do I call to come fix?  

[Irfan_06 · Accepted solution]

Hi @Nkrobin,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to help you.

I understand you're experiencing an issue with your printer that has a paper jam error.

I apologize for any inconvenience this may have caused, I'm here to help you today.

Please follow the steps below to fix the issue.

A) Perform a power drain.

1) Take out the cartridges

2) Unplug the power cord from the printer & wall.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.

5) Insert the cartridges back into the printer.

Remove the cartridges > Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Insert the cartridges

B) Kindly refer to the steps on this link to update the printer firmware and let me know if that resolves the issue.

C) Refer to the steps on this video link to further troubleshoot.

D) If the issue still persists, refer to the steps on this link to restore factory defaults and let me know if that resolves the issue.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a good day

Irwin6

HP Support

[Nkrobin]

Thanks Irwin, this did the trick. 😊🤞

[Irfan_06]

Hi @Nkrobin,

That's great! Happy to hear that the issue has been resolved. I appreciate your efforts in performing the steps to fix it and If you need further assistance feel free to reach out to us.

Take care and have a great day ahead!

Irwin6

HP Support