Error code OXC4EB827F HW_MICCI2

[Monsoon1]

Could anyone please help me with the error code OXC4EB827F HW_MICCI2 that I am getting on my printer?

[Irfan_06]

Hi @Monsoon1,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to help you.

I see that you are facing an issue with your printer that has an error code.

A) Please follow the steps below to perform a power drain.

1) Take out the cartridges

2) Unplug the power cord from the printer & wall.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.

5) Insert the cartridges back into the printer.

Remove the cartridges > Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Insert the cartridges

B) Kindly refer to the steps on this link to update the printer firmware and let me know if that resolves the issue.

C) If the issue still persists, refer to the steps on this link to restore factory defaults.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a good day

Irwin6

HP Support

[Monsoon1]

Hi IRWIN6, Thanks for your response. I tried but could not proceed with it as the cartridges were stuck and did not move. Thanks once again.

[Irfan_06]

Hi @Monsoon1,

Please ignore the first step as the ink cartridges are not moving to the center to remove them.

Continue to troubleshoot with the rest of the steps shared and let me know if that resolves the issue.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support

[Monsoon1]

Multiple attempts to remove the error code did not fructify. I also could not try to use the method to restore the factory default as I cannot access the menu on the printer control panel. 

Thanks and Regards 

[Irfan_06]

Hi @Monsoon1,

I am sorry to hear that the above steps did not help much but i do appreciate your efforts in performing the troubleshooting steps.

The support on the HP community is currently available within certain constraints. We are striving to enhance our assistance and broaden its scope. We appreciate your understanding and patience.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support