Error in printer

[AS483]

I hv HP printer of model 5275. Issues

1. Printer screen shows Paper Jam or Catridge Jam ,Shut down improper.  

-- No paper Jam found. Catridges are smooth but ink is not available. Reset the printer but problem till exist. 

Unable to go main menu. 

2. Recently I hv changed my WIFI connection  from one company to Other but couldn't able to re assign the WIF as not able to go main menu.

Please suggest the remedy. Unable to use printer since last one month.

[AS483]

Printer type :HP DESKJET INK ADVANTAGE 5275

[Betty0610]

@AS483

Welcome to the HP Support Community.

We'll have to perform a reset on the Printer for this. I have sent you a private message, for more details that cannot be shared in a public post.

Please do check your inbox on the communities page for the private message.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!