Error message following a paper jam: Printhead missing, not detected or incorrectly installed.

[stan7246]

I received the following error message following a paper jam: Printhead missing, not detected or incorrectly installed.  How do I clear it?

[Echo_Lake]

@stan7246

Thank you for posting on HP Support Community.
 

Don't worry as I'll be glad to help,

I understand you are getting this error on the printer screen. If you have already performed the steps from the document Print head Errors: https://support.hp.com/in-en/document/c04100778 and the issue persists, it could be a hardware failure. Please reach out to HP Support in your region regarding the service options for your printer.

HP Support can be reached by clicking on the following link: https://www.hp.com/us-en/contact-hp/ww-phone-assist.html

Hope this helps!
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