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‎07-08-2023 04:42 PM - last edited on ‎07-10-2023 03:54 AM by HP Administrator

HP Recommended
Product: HP ENVY 5660 e-All-in-One Printer

The printer carriage cannot move.  Open the link cartridge access door, clear any paper jam or obstruction and select ok 

Category:
1 REPLY 1

‎07-11-2023 12:22 PM

HP Recommended

Hi @GG183,


Welcome to HP Support Community. 
Thank you for posting your query, I will be glad to help you.

 

Please follow the steps listed below to reset the printer:
1. With the printer turned on, disconnect the power cord from the printer.
2. Unplug the power cord from the power source.
3. Wait 60 seconds.
4. Reconnect the power cord to a wall outlet and to the printer.
NOTE: HP recommends plugging the printer directly into a wall outlet.
5. Turn on the printer to complete the reset.


You may also check this document.

 

I hope this helps.
Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Rainbow23 - HP Support.
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