Error messages 0x61000047 and 0x6100004a

[FJFCA]

First I was getting error 0x6100004a indicating a paper jam that does not exist.

Ink carriage not moving, cannot remove them.

Then after turning on and off the printer, several times error message changed to 0x61000047.

No paper jams for sure.

Thanks for any advice.

[Kumar0307]

@FJFCA, Welcome to the HP Support Community! I’m here to help.

I understand you get a false error message. Kindly perform the steps mentioned in these documents - Carriage jam or E3 error and A 'Paper Jam' Error Displays

If the issue persists,

• I've sent you a private message with further instructions to resolve this issue.
• In order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Let me know how it goes. 

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