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- HP Community
- Printers
- Printer Paper Jams & Feed Issues
- Re: Excel printing

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12-05-2020 02:32 PM
My ENVY 4514 gives me a paper jam every time I try to print an excel document yet when I push the ok the "jam" clears yet the document does not print. How can I fix this?
12-06-2020 11:06 AM
The issue is perhaps one of the following.
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➡️ The Full Feature Software is not installed.
HP ENVY 4500 e-All-in-One Print and Scan Driver and Accessories
After the software is installed, Restart the computer and log in.
Related
➡️ If you are printing a PDF export of the file, Adobe Reader DC is not installed (or is outdated)
Adobe Reader DC – Needed Whether You Use It or Not
If you have not done so,
Reinstall / Update your PDF Reader (Adobe Reader DC /Optional Foxit Reader)
HINT: Watch out for and UNCHECK unwanted extra software
NOTE: Adobe Reader DC software should be installed even if you do not normally open / view / print PDF files directly from the Adobe Reader DC software.
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➡️ There is actually a jam (bit of paper inside the printer somewhere) and / or there "was" a jam and the printer is unaware the issue is cleared.
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➡️ You have changed the standard paper to another size / type and the printer and / or the Preferences / Settings are not aware of the change.
Check / Adjust / Retain the Paper at the Printer Display Panel
Note: This option is not applicable to printers that lack a printer display panel and might not be available on all printer models that do include a printer display panel.
Open Printer Tray,
If you have not yet done so, add desired paper type
Wait a couple of seconds…
Close Tray
IF applicable for your printer:
Look for a message on the Printer Control / Display Panel,
Click Modify (wording varies), set the paper size and type, Click OK
NOTE:
If the size of your Paper Size is not in the Drop-down menu,
If the selection is available in the list:
Select Custom (likely the last selection in the list)
And / Or
Embedded Web Server (EWS)
Note: This option is not applicable to printers connected via a USB printer cable (no network connection).
If the printer is on the network,
If the EWS feature is supported on your printer,
Use the Embedded Web Server (EWS) to view / configure your printer.
NOTE: Laser printer options in EWS are very different from those offered in InkJet Printers.
Open your favorite browser > type / enter Printer IP address into URL / Address bar
Tab Settings > Preferences > Tray and Paper Management
If applicable, check the Advanced section (at the bottom of the Tray and Paper Management menu)
Click Apply to save changes
NOTE: If the size of the Paper Size is not in the Drop-down menu, Select Custom (likely the last selection in the list)
NOTE: EWS is also available in HP Smart
Set the Preferences - Windows
Note: Ignore this section when not relevant – for example, when using Word > Mailings > Envelopes
Check / enable the printer as the “Default Printer”
Settings > Devices > Printers and scanners
UNCHECK (clear box) Let Windows manage my default printer
Select (Left-Click) your printer from the list of printers > Manage > Set as Default
- Select and adjust settings in each category for the Media (kind of paper), source (tray), and paper size.
Settings > Devices > Printers and scanners
Left-Click on (your) Printer > Manage > Printing Preferences
Next
Tab Printing Shortcuts > Click / Highlight your preferred shortcut > Click Apply > Click OK to exit
NOTE - Make changes to a Shortcut
- Select a shortcut and adjust the settings for paper, source (tray), other settings / Tabs
- Scan Menu for HP Scan >> If there is a More > section, check / adjust settings in the sub-sections > Click OK to save sub-menu changes
- If supported, save the edited shortcut or use “Save As” or “Create Custom Shortcut” to save as a new / different file name
- Click OK to save the setup
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References / Resources
Print Driver Settings Guide (Windows)
Printer Home Page - References and Resources – Learn about your Printer - Solve Problems
“Things that are your printer”
NOTE: Content depends on device type and Operating System
Categories: Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, User Guides / Manuals, Product Information (Specifications), more
When the website support page opens, Select (as available) a Category > Topic > Subtopic
HP ENVY 4500 e-All-in-One Printer series
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