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HP Recommended
ENVY 4514
Microsoft Windows 10 (64-bit)

My ENVY 4514 gives me a paper jam every time I try to print an excel document yet when I push the ok the "jam" clears yet the document does not print. How can I fix this?

1 REPLY 1
HP Recommended

@Rabida 

 

The issue is perhaps one of the following.

 

 ======================================================================

 

➡️  The Full Feature Software is not installed.

 

HP ENVY 4500 e-All-in-One Print and Scan Driver and Accessories 

After the software is installed, Restart the computer and log in.

 

Related

 

➡️  If you are printing a PDF export of the file, Adobe Reader DC is not installed (or is outdated)

 

Adobe Reader DC – Needed Whether You Use It or Not

If you have not done so,

Reinstall / Update your PDF Reader (Adobe Reader DC /Optional  Foxit Reader)

HINT:  Watch out for and UNCHECK unwanted extra software

 

NOTE:  Adobe Reader DC software should be installed even if you do not normally open / view / print PDF files directly from the Adobe Reader DC software.

 

 

 ======================================================================

 

➡️  There is actually a jam (bit of paper inside the printer somewhere) and / or there "was" a jam and the printer is unaware the issue is cleared.

 

 ======================================================================

 

➡️  You have changed the standard paper to another size / type and the printer and / or the Preferences / Settings are not aware of the change.

 

Check / Adjust / Retain the Paper at the Printer Display Panel

 

Note:  This option is not applicable to printers that lack a printer display panel and might not be available on all printer models that do include a printer display panel.

 

Open Printer Tray,

If you have not yet done so, add desired paper type

Wait a couple of seconds…

Close Tray

IF applicable for your printer:

Look for a message on the Printer Control / Display Panel,

Click Modify (wording varies), set the paper size and type, Click OK

 

NOTE

If the size of your Paper Size is not in the Drop-down menu,

If the selection is available in the list:

Select Custom (likely the last selection in the list)

 

And / Or

Embedded Web Server (EWS)

 

 Note:  This option is not applicable to printers connected via a USB printer cable (no network connection).

 

 

If the printer is on the network,

If the EWS feature is supported on your printer,

Use the Embedded Web Server (EWS) to view / configure your printer.

NOTE:  Laser printer options in EWS are very different from those offered in InkJet Printers.

 

Open your favorite browser > type / enter Printer IP address into URL / Address bar

Tab Settings > Preferences > Tray and Paper Management

If applicable, check the Advanced section (at the bottom of the Tray and Paper Management menu)

Click Apply to save changes

 

NOTE:  If the size of the Paper Size is not in the Drop-down menu, Select Custom (likely the last selection in the list)

 

NOTE:  EWS is also available in HP Smart

 

Set the Preferences - Windows

 

NoteIgnore this section when not relevant – for example, when using Word > Mailings > Envelopes

 

Check / enable the printer as the “Default Printer”

 

Settings > Devices > Printers and scanners

UNCHECK (clear box) Let Windows manage my default printer

Select (Left-Click) your printer from the list of printers > Manage > Set as Default

 

 

  1. Select and adjust settings in each category for the Media (kind of paper), source (tray), and paper size.

 

Settings > Devices > Printers and scanners

Left-Click on (your) Printer > Manage > Printing Preferences

 

Next

Tab Printing Shortcuts > Click / Highlight your preferred shortcut > Click Apply > Click OK to exit

 

NOTE - Make changes to a Shortcut

  • Select a shortcut and adjust the settings for paper, source (tray), other settings / Tabs
  • Scan Menu for HP Scan >>  If there is a More > section, check / adjust settings in the sub-sections > Click OK to save sub-menu changes
  • If supported, save the edited shortcut or use “Save As” or “Create Custom Shortcut” to save as a new / different file name
  • Click OK to save the setup

======================================================================

 

References / Resources

 

 Printing Documents (Windows)

Print Driver Settings Guide (Windows)

 

 

Printer  Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, User Guides / Manuals, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP ENVY 4500 e-All-in-One Printer series 

 

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If the answer helped resolve your issue, Click "Accept as Solution" .

 

 

Dragon-Fur

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