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HP OfficeJet Pro 8025 All-in-One Printer
macOS 12.0 Monterey

We recently moved and forgot to remove the cartridges from our hp OfficeJet 8025 printer. There was unfortunately a large spill of ink (I've tried to clean up as much as possible). Whenever we turn on the printer now, it says "Paper Jam" after doing its start-up "Checking the Printer". I have followed several youtube videos to troubleshoot the error. There is no paper in there and I've cleaned the rollers. The tray sensor and paper ejection sensor appear to be moving as expected as well. Any suggestions on my next step? 

 

 

5 REPLIES 5
HP Recommended

Hi @aplumberg

 

Welcome to the HP Support Community. Thanks for bringing this to our notice.

 

I see that you are facing issues with your printer. Do not worry, we are here to fix it.

 

May I know from when are you facing this issue?

Did you make any hardware or software-related changes to it?

 

I would suggest you please use the link below and follow the steps to resolve the issue: https://support.hp.com/in-en/document/c00441807 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

 

NIRVANA_95
I am an HP Employee
HP Recommended

Envy 6030e HP smart keeps coming up with this message and printer wont print despite the tray being fully loaded

HP Recommended

HP smart keeps showing message of low paper despite the tray being full. printer wont print 

HP Recommended

Thank you, Nirvana, for your reply, however nothing in the link you sent over has helped. 

HP Recommended

Alright.

 

I have sent you a private message with further instructions to get this issue sorted in order to access your private messages, click the private message icon on the upper right of your HP community profile, next to your profile Name or simply click on this link.

 

Thanks!

NIRVANA_95
I am an HP Employee
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