False paper jam indication

[Ronaldomundo]

How does one correct a false paper jam message?

[Jay_G24]

Hi @Ronaldomundo,

Welcome to the HP Support Community

I'd like to help!

I understand you are false paper jam error.

Try the below suggestions -

 Reset the product

• With the printer turned on, disconnect the power cord from the rear of the printer.
• Unplug the power cord from the wall outlet.
• Wait at least 60 seconds.
• Plug the power cord back into the wall outlet.
• Reconnect the power cord to the printer.
• Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

Try updating the printer's firmware -HP Printers - Updating or Upgrading Printer Firmware

You may try the steps in the document-A 'Paper Jam' Error Displays on the HP Photosmart D7345, D7355, D7360, D7363, and D7368 Printer Seri...

If the error persists,

• I've sent you a private message with further instructions to get this issue sorted.
• In order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link:  https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

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