cancel
Showing results for 
Search instead for 
Did you mean: 
gericci
New member
3 1 0 0
Message 1 of 7
276
Flag Post

False paper jam on Officejet 6500A Plus

HP Recommended
Officejet 6500A Plus
Microsoft Windows 10 (32-bit)

Printer continues to indicate that ther is a paper jam (requesting to open it for paper jam removal and after press OK).

That is a false message; non any paper jam in there.

My friend says it is the Printer motherboard that is dameged. I have no idea.

Do you? If yes, can be changed.

Thank you for your support.

Gianni

6 REPLIES 6
CassandraG
New member
2 2 0 0
Message 2 of 7
Flag Post
HP Recommended

I have the same issue.  And OF COURSE our warranty ended just last week.. interesting timing..

Was this reply helpful? Yes No
Betty0610
HP Support Agent
HP Support Agent
17,706 17,688 981 845
Message 3 of 7
Flag Post
HP Recommended

@CassandraG

 

Welcome to the HP Support Community.

 

Which Printer do you have?

 

Thanks 🙂

 

 


I am an HP Employee

Was this reply helpful? Yes No
CassandraG
New member
2 2 0 0
Message 4 of 7
Flag Post
HP Recommended

Hello, 

 

I have the Laser Jet Pro MFP M227.   Now, it also has an "engine communication error" 

Was this reply helpful? Yes No
cv1-2_
New member
2 1 0 0
Message 5 of 7
Flag Post
HP Recommended

Paper Jam removed. tried to print again. will not print shows paper jam notification

Was this reply helpful? Yes No
Betty0610
HP Support Agent
HP Support Agent
17,706 17,688 981 845
Message 6 of 7
Flag Post
HP Recommended

Try the step from here: https://support.hp.com/in-en/product/hp-laserjet-pro-mfp-m227-series/9365384/document/c05240248

 

Also, do a firmware update: https://support.hp.com/in-en/document/c02919168

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

Was this reply helpful? Yes No
Betty0610
HP Support Agent
HP Support Agent
17,706 17,688 981 845
Message 7 of 7
Flag Post
HP Recommended

@cv1-2_

 

Welcome to the HP Support Community.

 

Which Printer do you have?

 

Thanks 🙂


I am an HP Employee

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation