False paper jam on Officejet 6500A Plus

[gericci]

Printer continues to indicate that ther is a paper jam (requesting to open it for paper jam removal and after press OK).

That is a false message; non any paper jam in there.

My friend says it is the Printer motherboard that is dameged. I have no idea.

Do you? If yes, can be changed.

Thank you for your support.

Gianni

[CassandraG]

I have the same issue.  And OF COURSE our warranty ended just last week.. interesting timing..

[Betty0610]

@CassandraG

Welcome to the HP Support Community.

Which Printer do you have?

Thanks 🙂

[CassandraG]

Hello, 

I have the Laser Jet Pro MFP M227.   Now, it also has an "engine communication error" 

[cv1-2_]

Paper Jam removed. tried to print again. will not print shows paper jam notification

[Betty0610]

Try the step from here: https://support.hp.com/in-en/product/hp-laserjet-pro-mfp-m227-series/9365384/document/c05240248

Also, do a firmware update: https://support.hp.com/in-en/document/c02919168

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[Betty0610]

@cv1-2_

Welcome to the HP Support Community.

Which Printer do you have?

Thanks 🙂