False rear paper jam

[gericci]

Printer is showing paper jam. It's a false indication. Technician, havoing the printer on repair told it is the rear sensor damge issue.

How can I buy this spare part (he said it is not available ?).

thank you

[Kumar0307]

@gericci, Welcome to the HP Support Community!

The parts for this model printer is not available due to its age. As this is a hardware issue and the printer is out of warranty, 

I suggest you upgrade the printer. You may visit Hp Store to check the available printers.

For more info on resolving a paper jam error, refer to - A 'Paper Jam' Error Displays on the HP Officejet 6500A and 6500A Plus e-All-in-One Printer Series

Keep me posted for any other assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[gericci]

Actually, the Technician reported that is a false paper jam issue arisen from the Motherboard !

However, the scanner is still working.

Gianni

[Kumar0307]

@gericci

I understand. It is still a hardware issue with the sensors in the printer. You may choose to upgrade the printer for printing purpose or continue to use the scanning functionality.

Keep me posted for any other assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!