Filter failed 1 page and printer is not connected

[Angellica1]

I keep getting the code: Filter Failed and printer not connectedHpGO

[Elohi_NR]

Hi @Angellica1,

Welcome to the HP Support Community. 

I'd like to help!

I'd recommend you uninstall the existing HP printer software on your computer. Refer to the document HP Printers - Uninstalling HP Printer Software (Mac) for help.

Ensure that the printer is up to date with its firmware and Mac is up to date with its software. If you are unsure you may use the links below to update the printer firmware and Mac software:

Update printer firmware

Update software on Mac  

Remove and add the printer

Click the Apple menu, and then select System Preferences.

Depending on your operating system version, click Print & Fax, Print & Scan, or Printers & Scanners.

Click the name of your printer, click the Minus sign , and then delete the printer.

Select printer and click the minus sign

Click the Plus sign , and then click Add Printer or Scanner.

Click the Use or Print Using box, and then select AirPrint 

Hope this helps! Keep me posted for further assistance.
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