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HP Recommended
HP ENVY Pro 6475 All-In-One Printer

error message flashing on printer E 3

what does this mean and how do I fix 

1 REPLY 1
HP Recommended

@CJSB

 

Welcome to the HP support community.

 

I understand that you are getting an E3 error, I am glad to assist you.

Check for obstructions in the carriage path

Remove any loose paper or obstructions that might be blocking the carriage path.

  • Turn off the printer, and then disconnect the power cord.
  • Open the cartridge access door to get to the carriage inside the printer.
  • EXAMPLES OF A CARTRIDGE ACCESS DOOR
  • Examples of printer door locations
  • Look for and remove any obstructions in the carriage path, such as crumpled paper or dislodged labels.
  • EXAMPLE OF A PRINTER WITH AN OBSTRUCTION IN THE CARRIAGE PATH
  • Example of a printer with paper debris in the carriage path
  • If the carriage has a latch, gently press it down to make sure it is locked into place.
  • CAUTION: Ink tank printers: If the carriage latch is secured, do not press down on it. Doing so might damage the printer.
  • EXAMPLES OF THE CARRIAGE LATCH
  • Example of the carriage latches
  • If the carriage is not locked in place, move it to each side, removing any obstructions blocking its path.
  • CAUTION: Do not force the carriage to move if it is locked or stuck. This can damage the printer.
  • Close the printer door.
  • Reconnect the power cord, and then turn on the printer.

Reset the printer

Reset the printer to recover from printer errors or failures.

  • If your printer has a rechargeable battery, remove it.
  • With the printer turned on, disconnect the power cord from the printer.
  • Unplug the power cord from the power source.
  • Wait 60 seconds.
  • Reconnect the power cord to a wall outlet and to the printer.
  • NOTE: HP recommends plugging the printer directly into a wall outlet.
  • Turn on the printer to complete the reset.

Refer to this HP document for further assistance:- Click here

 

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others. 

Cheers.

Sandytechy20
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.