-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
- HP Community
- Printers
- Printer Paper Jams & Feed Issues
- Flashing error E3
Create an account on the HP Community to personalize your profile and ask a question
Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more.
It has been a while since anyone has replied. Simply ask a new question if you would like to start the discussion again.
1 REPLY 1
07-22-2022 12:40 PM
HP Recommended
@CJSB
Welcome to the HP support community.
I understand that you are getting an E3 error, I am glad to assist you.
Check for obstructions in the carriage path
Remove any loose paper or obstructions that might be blocking the carriage path.
- Turn off the printer, and then disconnect the power cord.
- Open the cartridge access door to get to the carriage inside the printer.
- EXAMPLES OF A CARTRIDGE ACCESS DOOR
- Look for and remove any obstructions in the carriage path, such as crumpled paper or dislodged labels.
- EXAMPLE OF A PRINTER WITH AN OBSTRUCTION IN THE CARRIAGE PATH
- If the carriage has a latch, gently press it down to make sure it is locked into place.
- CAUTION: Ink tank printers: If the carriage latch is secured, do not press down on it. Doing so might damage the printer.
- EXAMPLES OF THE CARRIAGE LATCH
- If the carriage is not locked in place, move it to each side, removing any obstructions blocking its path.
- CAUTION: Do not force the carriage to move if it is locked or stuck. This can damage the printer.
- Close the printer door.
- Reconnect the power cord, and then turn on the printer.
Reset the printer
Reset the printer to recover from printer errors or failures.
- If your printer has a rechargeable battery, remove it.
- With the printer turned on, disconnect the power cord from the printer.
- Unplug the power cord from the power source.
- Wait 60 seconds.
- Reconnect the power cord to a wall outlet and to the printer.
- NOTE: HP recommends plugging the printer directly into a wall outlet.
- Turn on the printer to complete the reset.
Refer to this HP document for further assistance:- Click here
Keep me posted.
If this helps, please mark the public post as an accepted solution so that it benefits several others.
Cheers.
Sandytechy20
I am an HP Employee
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.