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HP Recommended
HP ENVY Photo 7830 All-in-One Printer
Microsoft Windows 11

Foto paper is in the drawer but not regonized

1 REPLY 1
HP Recommended

@Rutger1706 

 

Welcome to the HP User Community.

 

If you have not done so, add the following to your checkpoints...

 

Size makes a difference in this case - the photo tray supports 4x6 inch (10x15cm) paper but not likely any other size.

What?

For those reading >> Some photo trays are marked to support 5x7 (13x18cm) photo paper in addition to the 4x6 inch.

 

The printer must be aware of the paper loaded in the tray -- Tray and Paper Management

 

The paper must be of a supported type for the Source (tray) -- Photo Paper

 

The paper must be loaded correctly in the tray -- Print side down, narrow sides front and back

 

The paper must be of sufficient quality -- paper need not be HP paper but it must be a high grade equivalent.

 

The paper size and the paper type Settings must be compatible.

For example,

Do not choose Paper Size = 10x15cm Index 

with

Paper Type Photo Paper

This combination is not compatible

 

In some cases, it is better to select the Source (tray) in the application / software as opposed to leaving as "automatic".

 

The printer must be clean and ready to print

 

The particular application or software is not likely "at fault" -- Job Settings can be rechecked for accuracy and completeness.

 

======================================================================

References / Resources / Examples

 

Product Specifications for the HP ENVY Photo 7830 All-in-One Printer (Y0G50B)

 

 An 'Out of Paper' error displays, printer does not pick paper

 

Retain_Printing_Preferences_14Retain_Printing_Preferences_14

 

HP_Smart_W10_Borderless_Print_4x6_13HP_Smart_W10_Borderless_Print_4x6_13

 

 

HP Printer Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

Open

HP ENVY Photo 7830 All-in-One Printer 

 

Thank you for participating in the HP Community.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Helpful = Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"

 

 

Dragon-Fur

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.