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HP Recommended
ExamOfficejet Pro 871
Microsoft Windows 10 (64-bit)

I have owend this printer (8715) for several years now, and have yet to be able to pull a full size HP photo paper through. Its frustrating, so I cant and never could print larger then a 5X7

1 REPLY 1
HP Recommended

@TBRD113 

 

I realize you are not asking a question - comment seems to be more of a "report" - "this does not work".

That said, it is possible there is a way to at least narrow down the reasons for the untypical failure.

 

Places to (re)check the setups and the requirements:

Review the Printer Specifications to be sure the paper you are using is supported.

 

Reference: 

 Printer Specifications for HP OfficeJet Pro 8700 Printers

Example - Section Paper Handling > Paper tray capacities

Tray
Type
Weight
Capacity
Tray 1
Paper
60 to 105 g/m2 (16 to 28 lb bond)
Up to 250 sheets of plain paper (25 mm [1 inch] stacked)
Photo paper
220 to 280 g/m2 (80 lb bond)
Up to 50 sheets (17 mm [0.67 inch] stacked)
Envelopes
75 to 90 g/m2 (20 to 24 lb bond envelope)
Up to 30 envelopes (17 mm [0.67 inch] stacked)
Cards
Up to 200 g/m2 (110 lb index)
Up to 50 cards
Tray 2
note:
Paper Tray 2 is an optional accessory.
Plain paper only
60 to 105 g/m2 (16 to 28 lb bond)
Up to 250 sheets
Duplexer
Paper
60 to 105 g/m2 (16 to 28 lb bond)
n/a
Automatic document feeder (ADF)
Paper
60 to 90 g/m2 (16 to 24 lb bond)
50 sheets
Output tray
Paper
60 to 105 g/m2 (16 to 28 lb bond)
Up to 150 sheets of plain paper (text printing)
Photo paper
220 to 280 g/m2 (80 lb bond)
Up to 100 sheets
 
Envelopes
75 to 90 g/m2 (20 to 24 lb bond envelope)
Up to 30 envelopes
Cards
Up to 200 g/m2 (110 lb index)
Up to 80 cards

 

====================================================================

Next,

(Re)check that the printer is in the best condition (it can be) and ready to print on your supported Photo Paper.

Run the quality and feed tests >> clean / update where necessary.

 

Example

 Paper Jam Error

and

Black or Color Ink Not Printing, Other Print Quality Issues

 

 ====================================================================

Next,

(Re)check the printer display / control panel after (re)loading the photo paper into Tray 1

Ensure the printer is aware of the paper size & type

 

Example - Retain / Modify (Edit) / Check Paper Size & Type - Tray and Paper Management

Retain_Printing_Preferences_10Retain_Printing_Preferences_10

 

 

====================================================================

Next,

Full access to the printer features requires that the Full Feature Software be installed.

AND

Set the Printing Preferences > Shortcut and options

 

After a number of years using the printer, it is unlikely you missed this part.

Do ask if you need help installing the full driver printer software.

 

Full Driver printer software provides access to Printing Preferences > Shortcuts and options.

These options are used to help set the job parameters for the current (and default) job.

 

Set the Preferences – Windows

 

NOTES

  • This section is not applicable to Mobile Printing.
  • Access to the complete Printer Preferences requires having installed the Full Driver printer software.
  • Printing Preferences are available directly from the driver. 
  • Printing Envelopes?  See NOTE

 

Control Panel > icon view > Devices and Printers

Right-Click on your printer > Printing Preferences

 

  • When called from within printing software / applications, Printing Preferences might be called "Printer Properties" / "Shortcuts" / “More Settings” / “Properties” / "Printer Setup" or similar.

 

NOTE >> Word > Mailings > Envelopes  :: Preferences and Envelopes 

Select / leave Printing Preferences Shortcut to "Everyday Printing" or something equally benign. 

 

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

Preparation > Check / enable the printer as the “Default Printer”

 

Settings > Devices > Printers and scanners

UNCHECK (clear box) Let Windows manage my default printer

Select (Left-Click) your printer from the list of printers > Manage > Set as Default

 

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

Printing Preferences – Shortcuts / Selections

 

Settings > Devices > Printers and scanners

Left-Click on (your) Printer > Manage > Printing Preferences

 

Next

Tab Printing Shortcuts

Click / Highlight your preferred Shortcut 

Click Apply > Click OK to exit

 

Optional - Additional Setup / Information

 

Make changes to a Shortcut (Model Dependent)

  • Select your Shortcut (locked / template or custom) >
  • Adjust the settings for paper, source (tray), other settings
  • Check all sub-menus in all Tabs
  • Click OK to save / leave sub menu

 

Custom Shortcut

On the main Preferences menu,

Save the edited shortcut or use “Save As” or “Create Custom Shortcut” to save as a new / different file name

Click OK to save the setup

 

Side Bar:  Scan Menu for HP Scan

Open section More >

Check / adjust settings in each sub-section

Click OK to save sub-menu changes

 

 

 

Example - Printing Preferences > Shortcut "Everyday Printing"

Change the shortcut / options to print photo paper...

9025_Printing_Preferences_Everyday_39025_Printing_Preferences_Everyday_3

 

 =-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=

 Next,

Try printing a job on photo paper

 

Example - HP Smart (Windows application) - Simple Photo Print - A4

Note:  Change the paper and other options as required for your job submission.

HP_Smart_W10_Border_Print_A4_1HP_Smart_W10_Border_Print_A4_1

 

 

==========================================================

 

HP Printer Support Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP OfficeJet Pro 8715 All-in-One Printer 

 

 

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Helpful = Yes to say Thank You.

Question / Concern Answered, Click "Accept as Solution"

 

 

Dragon-Fur

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.