Full size (8.5 X 11) HP photo paper jams.

[TBRD113]

I have owend this printer (8715) for several years now, and have yet to be able to pull a full size HP photo paper through. Its frustrating, so I cant and never could print larger then a 5X7

[Dragon-Fur]

@TBRD113 

I realize you are not asking a question - comment seems to be more of a "report" - "this does not work".

That said, it is possible there is a way to at least narrow down the reasons for the untypical failure.

Places to (re)check the setups and the requirements:

Review the Printer Specifications to be sure the paper you are using is supported.

Reference: 

 Printer Specifications for HP OfficeJet Pro 8700 Printers

Example - Section Paper Handling > Paper tray capacities

Tray	Type	Weight	Capacity
Tray 1	Paper	60 to 105 g/m2 (16 to 28 lb bond)	Up to 250 sheets of plain paper (25 mm [1 inch] stacked)
Photo paper	220 to 280 g/m2 (80 lb bond)	Up to 50 sheets (17 mm [0.67 inch] stacked)
Envelopes	75 to 90 g/m2 (20 to 24 lb bond envelope)	Up to 30 envelopes (17 mm [0.67 inch] stacked)
Cards	Up to 200 g/m2 (110 lb index)	Up to 50 cards
Tray 2 note: Paper Tray 2 is an optional accessory.	Plain paper only	60 to 105 g/m2 (16 to 28 lb bond)	Up to 250 sheets
Duplexer	Paper	60 to 105 g/m2 (16 to 28 lb bond)	n/a
Automatic document feeder (ADF)	Paper	60 to 90 g/m2 (16 to 24 lb bond)	50 sheets
Output tray	Paper	60 to 105 g/m2 (16 to 28 lb bond)	Up to 150 sheets of plain paper (text printing)
Photo paper	220 to 280 g/m2 (80 lb bond)	Up to 100 sheets
	Envelopes	75 to 90 g/m2 (20 to 24 lb bond envelope)	Up to 30 envelopes
Cards	Up to 200 g/m2 (110 lb index)	Up to 80 cards

====================================================================

Next,

(Re)check that the printer is in the best condition (it can be) and ready to print on your supported Photo Paper.

Run the quality and feed tests >> clean / update where necessary.

Example

 Paper Jam Error

and

Black or Color Ink Not Printing, Other Print Quality Issues

 ====================================================================

Next,

(Re)check the printer display / control panel after (re)loading the photo paper into Tray 1

Ensure the printer is aware of the paper size & type

Example - Retain / Modify (Edit) / Check Paper Size & Type - Tray and Paper Management

Retain_Printing_Preferences_10

====================================================================

Next,

Full access to the printer features requires that the Full Feature Software be installed.

AND

Set the Printing Preferences > Shortcut and options

After a number of years using the printer, it is unlikely you missed this part.

Do ask if you need help installing the full driver printer software.

Full Driver printer software provides access to Printing Preferences > Shortcuts and options.

These options are used to help set the job parameters for the current (and default) job.

Set the Preferences – Windows

NOTES

• This section is not applicable to Mobile Printing.
• Access to the complete Printer Preferences requires having installed the Full Driver printer software.
• Printing Preferences are available directly from the driver. 
• Printing Envelopes?  See NOTE

Control Panel > icon view > Devices and Printers

Right-Click on your printer > Printing Preferences

• When called from within printing software / applications, Printing Preferences might be called "Printer Properties" / "Shortcuts" / “More Settings” / “Properties” / "Printer Setup" or similar.

• No Size?  If the size of the Paper Size is not included in the Drop-down list, consider / try:  Create a Custom Paper Size Form.  Reference:  HP Printers - Creating Custom Paper Sizes

NOTE >> Word > Mailings > Envelopes  :: Preferences and Envelopes 

Select / leave Printing Preferences Shortcut to "Everyday Printing" or something equally benign. 

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Preparation > Check / enable the printer as the “Default Printer”

Settings > Devices > Printers and scanners

UNCHECK (clear box) Let Windows manage my default printer

Select (Left-Click) your printer from the list of printers > Manage > Set as Default

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Printing Preferences – Shortcuts / Selections

Settings > Devices > Printers and scanners

Left-Click on (your) Printer > Manage > Printing Preferences

Next

Tab Printing Shortcuts

Click / Highlight your preferred Shortcut 

Click Apply > Click OK to exit

Optional - Additional Setup / Information

Make changes to a Shortcut (Model Dependent)

• Select your Shortcut (locked / template or custom) >
• Adjust the settings for paper, source (tray), other settings
• Check all sub-menus in all Tabs
• Click OK to save / leave sub menu

Custom Shortcut

On the main Preferences menu,

Save the edited shortcut or use “Save As” or “Create Custom Shortcut” to save as a new / different file name

Click OK to save the setup

Side Bar:  Scan Menu for HP Scan

Open section More >

Check / adjust settings in each sub-section

Click OK to save sub-menu changes

Example - Printing Preferences > Shortcut "Everyday Printing"

Change the shortcut / options to print photo paper...

9025_Printing_Preferences_Everyday_3

 =-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=

 Next,

Try printing a job on photo paper

Example - HP Smart (Windows application) - Simple Photo Print - A4

Note:  Change the paper and other options as required for your job submission.

HP_Smart_W10_Border_Print_A4_1

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NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

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HP OfficeJet Pro 8715 All-in-One Printer 

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