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- HP Community
- Printers
- Printer Paper Jams & Feed Issues
- HELP! I need help fixing my printer

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02-01-2024 08:16 PM - edited 02-01-2024 08:20 PM
I had a paper jam and couldn't figure out how to fix it so I watched a youtube video on how to fix it and struggled...I had to take off the plastic cover inside the cartridge drawer to pull out the jam. A few small pieces got stuck inside the printer and I tried to take them out but couldn't get them...Everytime I would try to print, the printer would jam again...and then I noticed that In front of the printer ink cartridges, there is a strip of white film sticking out. I don't know where it goes or how it came out? How do I fix this? Do you know what this is? And what happened to my printer?