• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
HP Recommended
Microsoft Windows 10 (32-bit)

Hello, I have an HP 2055dn that will print 3 pages & receive a jam in the cartridge area. I have replaced all the maintenance parts with new parts including transfer roller. The fuser has 9500 pages so far. New pickup rollers & pad. It’s very clean. I’ve replaced the drawer as well with no change. I have a heavily used HP 2035 that I also replaced all the pick up rollers & transfer roller & it’s doing the same thing. I have taken the sides off to watch the paper travel through & it just stops printing after picking up 2 - 3 pages. Once in a while it’ll print 5 pages & stop. There’s 1 page in the output, one page going into the fuser & one page half in the drawer & half inside the printer & stops at the transfer roller. I have replace the transfer rollers on both & still no change. I’m a printer tech with 10 years experience but this issue has me stumped. Any suggestions would be great. Thank you

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Try printing from Tray1, if it works then you have a sticky solenoid for paper pickup from Tray2

 

https://www.youtube.com/watch?v=bdP5nFfT21k 




My profile on LinkedIn

View solution in original post

3 REPLIES 3
HP Recommended

Try printing from Tray1, if it works then you have a sticky solenoid for paper pickup from Tray2

 

https://www.youtube.com/watch?v=bdP5nFfT21k 




My profile on LinkedIn

HP Recommended

Thank you. I’ll clean the solenoid switch & try again. Thank you for the quick reply. 

HP Recommended

I checked the pick up roller solenoid for tray 2. I found a sticky substance in between the contacts & it was sticking. I cleaned the contacts with alcohol & carefully put a small piece of black tape on one side of the solenoid contact to prevent a future issue. By the way, tray 1 worked continuously with no jams which lead to the sticky solenoid. 
 Thank you for the quick reply & a pin point answer. 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.