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Locked

‎11-02-2022 11:11 AM

HP Recommended
Product: HP ENVY 5660 e-All-in-One Printer

trying to print but get photo tray blocked message and loud banging sound as tray moves and locks up.  tried resetting printer no help

Category:
3 REPLIES 3

‎11-10-2022 04:15 AM

HP Recommended

Hi @bubblia6776,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

Please go through the document here and see how it goes. 

 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Elohi_NR
I am an HP Employee
1 person found this reply helpful
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‎11-11-2022 04:19 AM

HP Recommended

Hi @bubblia6776,

 

Hope I was able to fix the issue. If you need further assistance, feel free to reach out to us. 

 

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!

Elohi_NR
I am an HP Employee
1 person found this reply helpful
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‎11-16-2022 01:30 AM

HP Recommended

Hi @bubblia6776

 

As we did not hear from you, I'll be closing this case for now. If you need further assistance, feel free to reach out to us

Elohi_NR
I am an HP Employee
Was this reply helpful? Yes No
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