HP 6520 High quality photo paper loading impossible

[SerRom]

My HP Photosmart 6520 printer is not able to load 13x18cm 300g/m2 ( (5"x7" 78lb/m2) photo-paper. It starts its job but after a while it stops and shows the error message of Paper jam.

When I open to remove the paper I find it partially loaded but with no print on it. I can easily remove the paper that is not damaged and can be used again. I tried many times with the same sheet and with new ones but i had the same issue.

I tried to clean the roller as suggested on HP site but nothing changes. It seems not possible to use this "heavy paper". I can only work with lighter papers (for instance 13x18 cm 200g/m2 works). Can someone give me some suggestion?

[Betty0610 · Accepted solution]

@SerRom

Welcome to the HP Support Community.

I'd be happy to help.

Did you check the printer specifications, if this weight and type is supported?

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