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‎04-16-2022 02:28 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

My HP Photosmart 6520 printer is not able to load 13x18cm 300g/m2 ( (5"x7" 78lb/m2) photo-paper. It starts its job but after a while it stops and shows the error message of Paper jam.

When I open to remove the paper I find it partially loaded but with no print on it. I can easily remove the paper that is not damaged and can be used again. I tried many times with the same sheet and with new ones but i had the same issue.

I tried to clean the roller as suggested on HP site but nothing changes. It seems not possible to use this "heavy paper". I can only work with lighter papers (for instance 13x18 cm 200g/m2 works). Can someone give me some suggestion?

 

 

1 ACCEPTED SOLUTION

Accepted Solutions

‎04-20-2022 01:58 PM

HP Recommended

@SerRom

 

Welcome to the HP Support Community.

 

I'd be happy to help.

 

Did you check the printer specifications, if this weight and type is supported?

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day

 

Let us know 🙂

 

Thanks!


I am an HP Employee

View solution in original post

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1 REPLY 1

‎04-20-2022 01:58 PM

HP Recommended

@SerRom

 

Welcome to the HP Support Community.

 

I'd be happy to help.

 

Did you check the printer specifications, if this weight and type is supported?

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day

 

Let us know 🙂

 

Thanks!


I am an HP Employee

1 person found this reply helpful
Was this reply helpful? Yes No
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