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HP Recommended

If I manually push the paper in, it will accept it and print it.  Help!

1 REPLY 1
HP Recommended

@KJ701

 

Welcome to the HP support community.

 

I understand that you are getting false out of paper error, follow these steps to fix the issue.

Are you trying to print from ADF or input tray.?

 

Meanwhile:-

Reset the printer

Reset the printer to recover from printer errors or failures.

  1. If your printer has a rechargeable battery, remove it.

  2. With the printer turned on, disconnect the power cord from the printer.

  3. Unplug the power cord from the power source.

  4. Wait 60 seconds.

  5. Reconnect the power cord to a wall outlet and to the printer.

    NOTE: 

    HP recommends plugging the printer directly into a wall outlet.

  6. Turn on the printer to complete the reset.

Clean the paper pick rollers on a printer where the paper tray is located on the bottom.

  1. Turn off the printer.

  2. Wait until the printer is idle and silent, and then disconnect the power cord and any cables from the rear of the printer.

  3. Remove the paper stack from the input tray.

  4. Lift the printer and place it on its side or back.

  5. Pull out the paper tray, and then locate the gray paper pick rollers.

    Paper pick rollers underneath printer

  6. Lightly dampen a cotton swab with water, and then squeeze it to remove any excess water.

  7. Clean the rollers with the swab, rotating the rollers with your fingers to completely clean them.

  8. Allow the rollers to dry for two minutes.

  9. Set the printer upright.

  10. Reconnect the power cord, and then turn on the printer.

Refer this HP document for more troubleshooting steps:- Click here

 

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several other.

Cheers.

Sandytechy20
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.