HP 6960 Keep getting paper jam message when there is no paper jam. tried everything.

[GIGI1004]

HP 6960 - keep getting error message about a paper jam but there is no paper jam. Tried all online solutions from Hp and nothing has worked!! Very frustrated. Please help.

[Max3Aj]

@GIGI1004, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
It sounds incredibly frustrating to deal with a persistent paper jam error on your HP OfficeJet 6960 when there's clearly no jam. 

Please try these steps, 

Power Reset the Printer

• Turn off the printer.
• Unplug it from the power source and disconnect any USB/network cables.
• Wait at least 60 seconds.
• Plug it back in and turn it on.

Check All Access Points Thoroughly

• Open the rear access door, input tray, and cartridge access area.
• Use a flashlight to inspect for:
  • Tiny scraps of paper
  • Dust or debris
  • Misaligned rollers

Clean the Paper Feed Rollers

• Use a lint-free cloth slightly dampened with distilled water or isopropyl alcohol.
• Gently clean the rollers inside the rear access area and input tray.
• Let them dry completely before turning the printer back on.

Check for Sensor Obstruction

• False jam errors can be caused by blocked or dirty sensors.
• Use compressed air to blow out dust from inside the printer, especially near the paper path and rollers.

Update Firmware

• Go to HP Software & Driver Downloads and enter your printer model.
• Download and install the latest firmware and drivers.

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support