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‎07-30-2023 11:07 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

I have an OfficeJet 6978 and the paper has jammed in the document feeder.  When I tried to pull it out of the bottom side of the feeder, it ripped and now it isn't visible.

 

The short video clip on the control screen shows a panel that can be opened on the top of the feeder.   I don't think the top of my feeder will open.

 

Any suggestions?

 

Thanks,

Perry

Category:
5 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎08-01-2023 07:04 AM

HP Recommended

@PerryJohn 

 

Welcome to the HP support community.

 

I understand that you are getting a paper jam error, I am glad to assist you.

Follow the steps mentioned in this HP document to fix the issue:- Click here

 

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

View solution in original post

1 person found this reply helpful
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3 REPLIES 3

‎08-01-2023 07:04 AM

HP Recommended

@PerryJohn 

 

Welcome to the HP support community.

 

I understand that you are getting a paper jam error, I am glad to assist you.

Follow the steps mentioned in this HP document to fix the issue:- Click here

 

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

1 person found this reply helpful
Was this reply helpful? Yes No

‎08-01-2023 10:17 AM

HP Recommended

Problem solved.

Thank you!

Was this reply helpful? Yes No

‎08-01-2023 10:42 AM

HP Recommended

@PerryJohn 

 

Good to know that issue is resolved.

Feel free to contact us in the future if you need any assistance.

 

Cheers.

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No
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