HP 8022 saying paper tray is open close tray. its already closed

[Queenbee61]

HP 8022 printer is saying close tray

its already closed

[VikramTheGreat]

Hi @Queenbee61,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I understand you’re using an HP Officejet 8022 All-in-One Printer and are encountering a false "Closed Tray" error, even though the tray is properly closed.

What type and size of paper are you using?

Let us try these steps:

Reset the printer

1. With the printer turned on, disconnect the power cord from the rear of the printer.
2. Wait at least 60 seconds.
3. Reconnect the power cord to the rear of the printer.
4. Turn ON the printer, if it does not automatically turn on.
5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

Update the printer firmware

Go to Setup > Tools/printer maintenance > Update the printer

Click here to know different methods of updating the printer firmware.

Make sure the papers are loaded correctly as shown in this document - Click here

Check if the tray is completely closed and there are no obstructions.

Also, check for any jams inside the printer. Refer to this document

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, as it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

VikramTheGreat

HP Support