HP 8600 Auto Document Feeder stopped working. Makes a grinding sound when it is trying.

[tfhabig]

HP Officejet Pro 8600 Plus. The machine has worked great until now. The document feeder has stopped working. When the feeder tries to get the document, it makes a grinding sound and the error message comes back to Reload the original.

[sandytechy20]

@tfhabig

Welcome to the HP support community.

I understand that your printer is not picking up paper, I am glad to assist you.

Reset the printer

Reset the printer, and then try to print again.

With the printer turned on, disconnect the power cord from the printer.

Unplug the power cord from the power source.

Wait 60 seconds.

Reconnect the power cord to a wall outlet and to the printer.

Update the printer firmware

Update the printer firmware, and then try to print again.

NOTE:

The HP printer must connect to a wired (Ethernet) or wireless network with an active Internet connection to receive updates.

Check for the latest printer updates.

From the home screen on the printer control panel, touch the ePrint icon ().

Wait for the printer to connect to the ePrint server. The ePrint status displays.

Touch Settings on the bottom left corner of the screen.

Touch Printer Update, and then touch Check for Update Now.

Refer to this HP document for further assistance:- Click here

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

[tfhabig]

I was trying to figure out how to separate the document feeder from the printer and discovered that the three hinges just slip out of their slots. I didn't disconnect the electrical connection. After I put the hinges back in their slots and tried to run the feeder, it worked. My thought is that whatever was misaligned in the gearing fell back into place. My only fear is that it could occur again and will not fall back in place.

[sandytechy20]

@tfhabig

Good to know that issue is resolved.

Feel free to contact us in the future if you need any assistance.

Cheers.