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jbei
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HP 8740 do not print even after reboot/reset/reinstallation

HP Recommended
OfficeJet Pro 8740
Microsoft Windows 10 (64-bit)

The OfficeJet Pro 8740 suddenly started to malfunction yesterday. I can initiate a print job either wirelessly or over USB, but then the printer remains in the state of "printing" while not doing any print activity. The Jobs list shows "Print (<filename>)" with a circle spinning continuously. I tried rebooting both my laptop and printer, and the same situation remains. Then I tried power cycle the printer, reset the printer to factory default, also reinstalled the driver and ran HP Print Doctor. Nothing helped. Any hints please? 

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Betty0610
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@jbei

 

Welcome to the HP Support Community.

 

We'll have to perform a reset on the Printer for this. I have sent you a private message, for more details that cannot be shared in a public post.

 

Please do check your inbox on the forums page for the private message.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

 


I am an HP Employee

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