HP 9010 says printer tray is open

[arajturos]

HP65C54C (HP Office Jet Pro 9010 series). 

I had a printer jam and cleared it by removing the jammed paper. The printer now says that the paper tray is open. 

What can I do?

[Max3Aj]

@arajturos, Welcome to HP Support Community. 😇

Thank you for posting your query, I will be glad to help you. 
Since your HP OfficeJet Pro 9018e is still showing the "Paper Tray Open" message after clearing the jam, try the following steps:

Check and Reseat the Paper Tray

>Remove the paper tray completely and inspect it for any debris or misalignment.

>Reinsert it firmly until it clicks into place.

>Ensure it is flush with the printer body.

Check for Remaining Paper Bits

>Open all access doors (input tray, output tray, and rear access if available).

>Look inside for any small torn pieces of paper stuck inside the printer.

>Use a flashlight to check inside the rollers and paper path.

Reset the Printer

>Turn off the printer.

>Unplug the power cord from both the printer and the wall.

>Wait 2-3 minutes.

>Plug the power cord back in and turn the printer on.

>Check if the error clears.

Inspect the Paper Tray Sensor

>Some printers have a tray sensor (a small plastic lever or switch).

>If it's stuck or misaligned, gently move it to ensure it isn't damaged.

Update Firmware

>If possible, check for firmware updates via HP Smart App or the HP website.
 

I hope this helps. 🙂

Take care and have a good day. ☀️

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Max3Aj

HP Support