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‎09-02-2024 11:49 AM

HP Recommended
Operating System: Microsoft Windows 11

The ink cartridge will not move. I did watch a video and cleaned the roller. I have tried to manually move the carriage but it won't budge

Category:
1 REPLY 1

‎09-04-2024 07:33 AM

HP Recommended

Hi @Troubled2day,

 

Welcome to the HP Support Community. 

 

I'd be glad to help you! 

 

I understand that you are having issues with the carriage jam.

 

This could be a hardware issue. 

 

However, If you have tried all the steps from this document and still having issues, then the printer might need service. 

 

Hope this helps! Keep me posted for further assistance

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Nal_NR-Moderator
I am an HP Employee

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